Exchanges & Warranty
We offer a 2 year extended warranty on all Rovence products to replace items that are defective or damaged. Products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for 2 years after purcahse of the product. If your product fails due to a manufacturing defect we will repair and/or replace it without charge to the original owner. This warranty does not cover damaged caused by accident, improper care, negligence, normal wear and tear or the natural breakdown of colors and materials over extended time and use.
To submit a warranty claim please contact us and provide your original order number along with additional details as to why you are filing a warranty claim. Once your claim is received and inspected, we will send you an email to notify you that we have received your claim. We will then provide you with a return shipping label at no cost to you. Please not that Rovence does not take responsibility for any items lost during the return shipping.
Rovence is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations on the duration of the warranty may not apply to you. This warranty gives you specific legal rights; you may have other rights, which vary from state to state.
Our typical turnaround time is 6-8 weeks from the day we receive your product at our facility until it is returned to you. If you have further questions, please contact us with your original order number and we can provide an update to the status of your claim.
If your order falls within the 30 day window since you purchased the items, you may request a full refund for your purchase. You can learn more about our return and refund policy here.
For any additional questions, please contact us here.