Frequently Asked Questions

WHAT IS YOUR ORDER PROCESS?

Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address.

We aim to ensure that you receive your order as quickly as possible.

Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date.

Kindly note that orders placed after 11:00 am (EST) are not guaranteed to be shipped the same day. Packages are not transported nor delivered on weekends and local public holidays.

While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of Rovence and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

Additionally, please note that during promotional campaigns, delivery times may be longer than usual.

Feel free to reach out to us if you have any questions about your order's status. We're happy to help! Please use the "Contact Us" page if further assistance is required at any point.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped you will receive a tracking number (if available) that you can use to get the latest updates on your shipment. We will also automatically notify you via email of any important tracking information. The tracking number will only be available after the item was shipped.

MY ORDER HASN`T ARRIVED ON TIME, WHAT DO I DO?

If your order has not arrived in the specified delivery time, you can track your order to see where it is located. If you are international, sometimes orders are delayed due to customs hold ups (see more on the Shipping Policy page). Please contact us and we will provide you with an update.

HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?

It depends on which shipping method you chose at checkout. General shipping to the USA and Europe takes 3-5 business days. Shipping internationally can take around 7 - 10 business days to arrive depending on more factors (see Shipping Policy page for more details).

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept Visa, MasterCard, American Express & Discover Card.

IS IT SAFE TO SHOP ON YOUR SITE?

Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

The payments are processed by a third party secure service. We do not store or have access to your credit card information at any time.

HOW DO I GET IN TOUCH?

You can get in touch by email or using this form on the website.

Customers have priority. If you ordered from us, reply to the confirmation order email or include the order number in your email to get higher priority.

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"Time is short. Surround yourself with travel and adventure!"

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